Puq Parts Puq M2 Coffee Ground Basket

Pre-install and install support

After purchase, you will receive a link you can use to book time with our technical team. This time is most frequently used to review your install preparation, to have time reserved in case your installer has any questions while putting equipment into service, and general questions about how to be successful using the equipment.

Ongoing Support

Our expert team is here to support you if you run into any surprises when operating your equipment. This ranges from general barista questions to helping you debug any issues you encounter with the equipment. Our clients find this service invaluable as it helps them avoid expensive technician bills when the issue they were facing was surprisingly simple to solve.

Equipment Strategy

Maintenance intervals and parts support: What's the best way to take care of my equipment? Example: When should I replace burrs and water filtration, again? Taking it to the next level: What should I do next with my coffee program? I think I want to do X, Y, or Z. What equipment and workflows best enables me to be successful?

How and when can I reach Pro Coffee Gear?

Our team is available 10am - 6pm CST Monday through Friday. For fastest service, you will be able to book an appointment with our team. You can also reach out to us via email, phone call, or even text! General queries will be responded to based on issue severity and warranty status.