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At Pro Coffee Gear, we provide technical support to help diagnose equipment issues and determine next steps before service is performed.
Warranty coverage may be administered either directly by Pro Coffee Gear (PCG) or by the manufacturer, depending on the brand and product purchased.
Below you will find:
Pro Coffee Gear administered warranties (listed first)
Manufacturer-administered warranties (listed alphabetically by brand)
All warranties apply only to the original purchaser and require authorization prior to repair.
How do I know if my product is under warranty?
Warranty coverage begins on the date of purchase (unless otherwise specified by the manufacturer).
Coverage applies only to the original purchaser.
What does warranty typically cover?
Unless otherwise specified:
Commercial warranties are parts-only
Home warranties are parts and labor
Does removing parts or performing maintenance void my warranty?
Routine cleaning and manufacturer-recommended maintenance does not void warranty. Unauthorized repairs or modifications may.
Labor, travel, diagnostics, shipping, and expedited freight are not included unless stated otherwise.
Wear-and-tear items (gaskets, burrs, seals, screens, etc.) are excluded
Damage from improper installation, misuse, scale, corrosion, or poor water quality is excluded
- Contact tech support
• Provide serial number
• Wait for authorization before repair
Pro Coffee Gear (“PCG”) provides a one (1) year parts warranty for commercial equipment from the date of purchase. Under this warranty, PCG’s sole obligation is to supply replacement parts that PCG determines to be defective in materials or workmanship.
This warranty is limited strictly to replacement parts only. Labor is not included. On-site service, diagnostics, travel, installation, removal, reinstallation, shipping, expedited services, and any other related costs are expressly excluded and remain the responsibility of the customer.
Warranty coverage applies only when the equipment has been properly installed according to manufacturer, operated in a commercial environment within manufacturer-recommended operating parameters, and maintained in accordance with manufacturer service and maintenance guidelines. Equipment must be operated using water that meets PCG’s water quality requirements. Damage resulting from improper installation, misuse, incorrect operation, neglect, lack of maintenance, unauthorized repairs, or inadequate or improperly treated water—including scale or corrosion—is not covered.
This warranty does not cover accidental damage, abuse, external events such as power surges or fire, or parts subject to normal wear and tear, including but not limited to gaskets, seals, shower screens, and other consumable components.
All warranty claims must be authorized by Pro Coffee Gear prior to repair. Warranty coverage will be void if unauthorized service is performed or if PCG is not given the opportunity to evaluate and address the issue. PCG’s sole responsibility under this warranty is limited, at its discretion, to the supply of replacement parts only. This warranty applies solely to the original purchaser.
Brands covered by this warranty:
Astoria
Faema
Kees Van Der Westen
La Cimbali
La Spaziale
Perfect Moose
Puqpress OB / Demo
Renewed Machines
Rocket (including R91 & Bicocca)
Sanremo (Commercial)
Wega
Overstock Products
Pro Coffee Gear (“PCG”) provides a two (2) year parts warranty from the date of purchase against defects in materials or workmanship.
Under this warranty, PCG’s sole obligation is to supply a replacement part, at its discretion, for any part determined by PCG to be defective. This warranty does not include labor of any kind. On-site service, diagnostics, travel, installation, shipping, expedited freight, and any other service-related or incidental costs are expressly excluded.
Warranty eligibility requires proper installation, normal use, and routine maintenance in accordance with manufacturer guidelines and applicable water quality specifications. Damage resulting from improper installation, misuse, neglect, lack of maintenance, unauthorized repairs or modifications, or inadequate or improperly treated water—causing scale or corrosion—is not covered.
This warranty does not apply to accidental damage, abuse, external events such as power surges or fire, or parts subject to normal wear and tear.
All warranty claims must be authorized by Pro Coffee Gear prior to any repair. Warranty coverage will be void if unauthorized service is performed or if PCG is not given the opportunity to evaluate and address the issue. This warranty applies only to the original purchaser.
Brands covered by this warranty:
Egro
Nuova Simonelli (Standard Warranty Units)
Poursteady
Rancilio (excluding Rancilio Specialty)
Superkop
Synesso
Unic
Victoria Arduino (Standard Warranty Units)
The Pro Coffee Gear (“PCG”) 3-Year Home Warranty provides coverage for the replacement of defective parts and authorized labor for up to three (3) years from the date of purchase when the equipment is used in a residential (non-commercial) setting. All warranty labor is performed exclusively by PCG. If a warranty claim is approved, the equipment must be returned to PCG for inspection, evaluation, and repair at PCG’s discretion.
This warranty covers parts and labor deemed defective by PCG. Shipping to PCG, expedited shipping services, and any additional costs are excluded.
To maintain warranty coverage, equipment must be properly installed, operated under normal residential conditions, and maintained in accordance with manufacturer maintenance and water quality guidelines. This warranty does not cover accidental damage, neglect, external events such as power surges, fire, or flooding, or parts subject to normal wear and tear, including but not limited to gaskets, seals, screens, and other consumable components.
Equipment used in a commercial or non-residential setting is not eligible for the PCG 3-Year Home Warranty. Commercial use is covered under Pro Coffee Gear’s 1-Year Commercial Parts Warranty, which provides replacement of parts found to be defective in materials or workmanship for up to twelve (12) months from the date of purchase. Labor, shipping, and service-related costs are excluded under the commercial warranty.
This warranty does not cover accidental damage, abuse, external events such as power surges, fire, or flooding, or parts subject to normal wear and tear, including but not limited to gaskets, seals, screens, and other consumable components.
Warranty coverage will be void if unauthorized service is performed or if PCG is not given the opportunity to evaluate and remedy the issue prior to repair. PCG’s sole responsibility under this warranty is limited, at its discretion, to the repair or replacement of defective parts. This warranty applies only to the original purchaser and only to defects in materials or workmanship, and does not extend to any additional services, costs, or damages beyond those expressly stated above.
Brands covered by this warranty:
ECM
Profitec
Rocket Home (excluding R91 & Bicocca)
Sanremo Home
Pro Coffee Gear (“PCG”) provides a one (1) year parts-only warranty from the date of purchase for commercial grinders against defects in materials or workmanship.
Under this warranty, PCG’s sole obligation is to supply a replacement grinder part, at its discretion, for any part determined by PCG to be defective. This warranty does not include labor of any kind. On-site service, diagnostics, travel, installation, removal, reinstallation, shipping, expedited freight, and any other service-related or incidental costs are expressly excluded.
Warranty eligibility requires proper installation, operation in a commercial environment within manufacturer-recommended parameters, and routine maintenance in accordance with manufacturer service and cleaning guidelines. Damage resulting from improper installation, misuse, abuse, neglect, lack of maintenance, unauthorized repairs or modifications, or operation outside of intended commercial use is not covered.
This warranty does not apply to accidental damage, external events such as power surges or fire, or parts subject to normal wear and tear, including but not limited to burrs, belts, seals, and other consumable components.
All warranty claims must be authorized by Pro Coffee Gear prior to any repair. Warranty coverage will be void if unauthorized service is performed or if PCG is not given the opportunity to evaluate and address the issue. This warranty applies only to the original purchaser.
Brands covered by this warranty:
Anfim
Baratza (Commercial)
Compak
Ditting
Eureka
HeyCafe
Macap
Mahlkönig (Commercial Models)
Mazzer
Pro Coffee Gear (“PCG”) provides a two (2) year parts warranty from the date of purchase for commercial grinders against defects in materials or workmanship.
Under this warranty, PCG’s sole obligation is to supply a replacement grinder part, at its discretion, for any part determined by PCG to be defective. This warranty does not include labor of any kind. On-site service, diagnostics, travel, installation, removal, reinstallation, shipping, expedited freight, and any other service-related or incidental costs are expressly excluded.
Warranty eligibility requires proper installation, operation in a commercial environment within manufacturer-recommended parameters, and routine maintenance in accordance with manufacturer service and cleaning guidelines. Damage resulting from improper installation, misuse, abuse, neglect, lack of maintenance, unauthorized repairs or modifications, or operation outside of intended commercial use is not covered.
This warranty does not apply to accidental damage, external events such as power surges or fire, or parts subject to normal wear and tear, including but not limited to burrs, belts, seals, and other consumable components.
All warranty claims must be authorized by Pro Coffee Gear prior to any repair. Warranty coverage will be void if unauthorized service is performed or if PCG is not given the opportunity to evaluate and address the issue. This warranty applies only to the original purchaser.
Brand covered by this warranty:
Fiorenzato Commercial
The Pro Coffee Gear (“PCG”) 1-Year Grinder Warranty provides coverage for authorized labor and replacement of grinder parts found to be defective in materials or workmanship for a period of twelve (12) months from the date of purchase.
Under this warranty, PCG’s sole obligation is, at its discretion, to repair or replace defective grinder parts using authorized labor. Shipping, freight, expedited service, and any additional costs are excluded.
Warranty eligibility requires proper installation, normal use, and routine maintenance in accordance with manufacturer service and cleaning guidelines. Damage resulting from improper installation, misuse, abuse, neglect, lack of maintenance, or unauthorized repairs or modifications is not covered.
This warranty does not apply to accidental damage, external events such as power surges or fire, or parts subject to normal wear and tear, including but not limited to burrs, seals, and other consumable components.
All warranty claims must be authorized by Pro Coffee Gear prior to any repair. Warranty coverage will be void if unauthorized service is performed or if PCG is not given the opportunity to evaluate and address the issue. PCG’s responsibility under this warranty is limited solely to the repair or replacement of defective parts and applies only to the original purchaser.
Brands covered by this warranty:
Fiorenzato Home
Mahlkönig X54
Bluewater equipment purchased through Pro Coffee Gear is covered against defects in materials and workmanship for twenty-four (24) months from the date of purchase. During this period, Bluewater may, at its discretion, repair or replace defective components, including parts and labor for covered defects. If a unit is deemed beyond economic repair, Bluewater may replace it with a product of equivalent specification.
The reverse osmosis membrane and pump are covered for twelve (12) months only. Filter cartridges are not covered once they have been used (wetted) and are considered consumable items.
Warranty coverage requires proper installation and maintenance by a qualified plumber, Bluewater dealer, or authorized technician, and use of water within Bluewater’s specified feed water requirements. Damage or breakdown caused by non-compliance with safety regulations or operating instructions, faults due to user error or lack of care, non-domestic or commercial use, water use beyond rated capacity, intentional damage, incorrect installation (including failure to meet water requirements), unauthorized repairs, external factors (such as fire, flooding, freezing, pressure spikes, weather, or transit damage), visual blemishes, use of non-approved accessories, filters, membranes or spare parts, damage to accessories, and accidental damage are excluded from warranty coverage. Parts subject to normal wear and tear are also not covered.
All warranty claims must be initiated through Pro Coffee Gear, the authorized dealer of record. Pro Coffee Gear must be given the opportunity to evaluate the issue and coordinate any warranty service or replacement in accordance with Bluewater’s warranty terms. Warranty coverage is limited to the original purchaser and is subject to Bluewater’s full warranty terms and conditions.
Compak equipment sold through Pro Coffee Gear (“PCG”) includes a one (1) year parts-only warranty from the date of purchase against defects in materials or workmanship under normal commercial use, as determined by Pro Coffee Gear.
Under this warranty, PCG’s sole obligation is to supply a replacement part, at its discretion, for any part determined to be defective. This warranty does not include labor of any kind. On-site service, diagnostics, travel, installation, removal, reinstallation, shipping, expedited freight, and any other service-related or incidental costs are expressly excluded.
Warranty eligibility requires proper installation, normal operation, and routine maintenance in accordance with manufacturer guidelines. Damage resulting from misuse, abuse, improper installation, neglect, lack of maintenance, unauthorized repairs or modifications, or external causes is not covered.
This warranty does not apply to parts subject to normal wear and tear, including but not limited to burrs, seals, and other consumable components.
All warranty claims must be authorized by Pro Coffee Gear prior to any repair. Warranty coverage will be void if unauthorized service is performed or if PCG is not given the opportunity to evaluate and address the issue. This warranty applies only to the original purchaser.
Eversys equipment purchased through Pro Coffee Gear (“PCG”) is warranted to be free from defects in materials and workmanship at the time of manufacture, subject to the terms and conditions outlined below. Warranty coverage is provided at Eversys’ sole discretion and is limited to the repair or replacement of defective Eversys-manufactured parts and, where approved, associated labor performed by an Eversys-authorized service provider.
Parts Warranty: Eversys provides two (2) years of parts coverage or up to one hundred thousand (100,000) beverages per group head, whichever occurs first.
Labor Warranty: Labor is covered for one (1) year or up to fifty thousand (50,000) beverages per group head, whichever occurs first.
Labor coverage applies only when approved in advance by Pro Coffee Gear or Eversys. Travel, diagnostics, expedited shipping, and other ancillary service costs are excluded unless expressly authorized by Eversys in writing.
Warranty coverage requires proper installation, operation, and maintenance in accordance with Eversys guidelines, including the use of Eversys-approved cleaning products and water quality that meets manufacturer specifications. Damage or failures resulting from improper installation, misuse, abuse, neglect, lack of maintenance, unauthorized service or modifications, improper storage or transportation, inadequate or incorrect water treatment, or normal wear and tear are expressly excluded from warranty coverage.
All warranty claims must be submitted through Pro Coffee Gear and authorized prior to any repair in accordance with Eversys RMA procedures. Warranty coverage may be void if repairs or attempted repairs are made without authorization or if PCG or Eversys is not given the opportunity to evaluate and resolve the issue. Final determination of warranty eligibility, scope of coverage, and labor authorization is made solely by Eversys, and liability under this warranty is limited to the repair or replacement of defective parts only and does not extend to incidental or consequential damages.
Fetco equipment is covered by a manufacturer’s warranty administered directly by Fetco, beginning from the date of purchase.
The Fetco warranty includes:
Twelve (12) months parts and labor
Stainless steel tanks: five (5) years, parts only (labor excluded)
Control boards: three (3) years, parts only (labor excluded)
Warranty coverage applies to defects in materials or workmanship and is contingent upon proper installation, operation, and maintenance in accordance with Fetco guidelines. Equipment must be operated with water that meets Fetco’s published water quality specifications. Damage resulting from improper installation, misuse, neglect, lack of maintenance, or inadequate or improperly treated water—including scale or corrosion—is expressly excluded.
This warranty does not cover accidental damage, abuse, external events, or parts subject to normal wear and tear.
All warranty claims and technical service are handled directly by Fetco. Pro Coffee Gear is not the warranty administrator but may assist with coordination or communication with Fetco if needed.
Brand covered by this warranty: Fetco
La Marzocco warrants all Equipment and Parts supplied are free from defect in material or workmanship for a period of thirteen (13) months from the date of shipment, with a parts-only warranty, unless otherwise agreed to in writing in advance. This warranty does not cover Equipment and Parts damaged by accident, abuse and/or improper use of Equipment. Improper use of Equipment includes, but is not limited to, the use of inadequately conditioned water (as defined in the La Marzocco Water Specification) and the operation of Equipment without an adequate water supply. All damage resulting from inadequate water conditioning is expressly excluded from this warranty.
Damage resulting from improper installation of the Equipment is also expressly excluded from this warranty. The foregoing warranty does not cover Parts subject to wear and tear as determined by PCG in its discretion. These include, but are not limited to, portafilter gaskets, inserts, and diffusion screens.
WARRANTY CLAIMS MUST BE AUTHORIZED BY A PCG REPRESENTATIVE PRIOR TO REPAIR OR REMEDIAL ACTION.
Any warranty shall expire immediately if you or a third party perform faulty maintenance or excessive use, or if you, following the occurrence of a defect, fail to immediately take all suitable measures to limit the damage and fail to give PCG an opportunity to remedy the defect.
PCG's sole responsibility and liability under the warranty set forth herein is limited to, in PCG's sole discretion, repair or replacement of any defective parts, excluding labor, unless otherwise specified.
Brand covered by this warranty: La Marzocco Commercial (Not Refurbished)
Marco equipment purchased through Pro Coffee Gear (“PCG”) includes a twenty-four (24) month parts-only warranty from the date of shipment from the manufacturer against defects in materials or workmanship, as determined by Marco.
Under this warranty, coverage is limited to the repair or replacement of defective Marco-manufactured parts, at Marco’s discretion. Labor, installation, diagnostics, travel, shipping, and any other service-related costs are expressly excluded. Equipment or parts subject to a warranty claim must be returned for inspection prior to authorization. Warranty coverage will be void if repairs or attempted repairs are performed before inspection or without authorization.
Warranty coverage does not apply to damage resulting from normal wear and tear, misuse, abuse, improper installation by non-approved contractors, lack of maintenance, or external causes. Damage caused by limescale buildup, corrosion, or inadequate or improperly treated water is expressly excluded.
Water quality is the customer’s responsibility. Hard water may lead to limescale accumulation in boilers, and customers must ensure appropriate water treatment or scale reduction systems are properly installed and maintained. Service or repairs related to limescale or water quality issues are not covered under this warranty.
This warranty applies only to goods manufactured by Marco. Components not manufactured by Marco but incorporated into Marco equipment are covered under the original manufacturer’s warranty terms. Marco’s liability under this warranty is limited solely to the repair or replacement of defective parts and does not extend to incidental or consequential damages. This warranty applies only to the original purchaser.
Nuova Simonelli and Victoria Arduino equipment purchased through Pro Coffee Gear with Gold Warranty is administered by the manufacturer and includes a twenty-four (24) month parts warranty covering defects in materials or workmanship, a twelve (12) month labor warranty, and installation. Installation and all warranty service are coordinated and handled directly by Victoria Arduino/ Nuova Simonelli, with Pro Coffee Gear available to assist as needed.
Brand covered by this warranty: Nuova Simonelli and Victoria Arduino (only when Gold Warranty)
Pro Coffee Gear provides a manufacturer-backed warranty on PUQpress equipment covering defects in materials or workmanship when used under normal conditions and in accordance with published guidelines.
PUQpress Mini includes a two (2) year warranty or up to 150,000 tamps, whichever comes first.
This warranty does not cover labor costs, shipping, or technician travel unless explicitly stated otherwise.
Warranty coverage excludes damage caused by misuse, abuse, improper installation, unauthorized service, failure to follow operating or cleaning instructions, or use outside of published specifications. Normal wear and tear and consumable components are not covered, including cosmetic wear, coatings, buttons, and other parts that naturally degrade over time. Cosmetic damage such as scratches or dents is also excluded.
Warranty claims must be authorized prior to repair. Proof of purchase may be required, and Pro Coffee Gear must be given the opportunity to diagnose and resolve the issue. Unauthorized repairs or modifications may void warranty coverage.
Warranty coverage is limited to repair or replacement of defective parts at Pro Coffee Gear’s discretion and applies only to the original purchaser.
Brand covered by this warranty: Puqpress
Pro Coffee Gear provides a manufacturer-backed warranty on PUQpress equipment covering defects in materials or workmanship when used under normal conditions and in accordance with published guidelines.
PUQpress Q2 and M Series models includes a two (2) year warranty with unlimited tamps.
This warranty does not cover labor costs, shipping, or technician travel unless explicitly stated otherwise.
Warranty coverage excludes damage caused by misuse, abuse, improper installation, unauthorized service, failure to follow operating or cleaning instructions, or use outside of published specifications. Normal wear and tear and consumable components are not covered, including cosmetic wear, coatings, buttons, and other parts that naturally degrade over time. Cosmetic damage such as scratches or dents is also excluded.
Warranty claims must be authorized prior to repair. Proof of purchase may be required, and Pro Coffee Gear must be given the opportunity to diagnose and resolve the issue. Unauthorized repairs or modifications may void warranty coverage.
Warranty coverage is limited to repair or replacement of defective parts at Pro Coffee Gear’s discretion and applies only to the original purchaser.
Brand covered by this warranty: Puqpress
Rancilio Specialty equipment sold through Pro Coffee Gear (“PCG”) includes a one (1) year limited parts-only warranty. Warranty coverage begins on the date of installation as documented on the installation form, or ninety (90) days from the date of purchase, whichever occurs first. Equipment is warranted to be commercially free from defects in materials or workmanship existing at the time of manufacture and appearing within the applicable warranty period.
Under this warranty, PCG’s sole obligation is to supply a replacement part, at its discretion, for any part determined to be defective. This warranty does not include labor of any kind. On-site service, diagnostics, travel, installation, removal, reinstallation, shipping, expedited freight, and any other service-related or incidental costs are expressly excluded.
Warranty eligibility requires proper installation, normal commercial use, and routine maintenance in accordance with manufacturer guidelines and applicable water quality specifications. Damage resulting from misuse, abuse, neglect, alteration, improper installation or operation, lack of maintenance, unauthorized repairs or modifications, or inadequate or improperly treated water—including scale or corrosion—is not covered.
This warranty does not apply to accidental damage, abuse, external events such as power surges or fire, or parts subject to normal wear and tear, including but not limited to gaskets, seals, screens, valves, and other preventative maintenance or consumable components.
All warranty claims must be authorized by Pro Coffee Gear prior to any repair. Warranty coverage will be void if unauthorized service is performed or if Pro Coffee Gear is not given the opportunity to evaluate and remedy the issue prior to repair. This warranty applies only to the original purchaser.
Brand covered by this warranty: Rancilio Specialty
SLAYER through Pro Coffee Gear ("PCG") includes a fifteen (15) month warranty on all equipment and parts, beginning on the date of shipment from Seattle HQ. All equipment and parts are warranted to be free from defects in material or workmanship. Unless otherwise specified in writing, warranty coverage includes parts and labor to repair covered defects, and excludes shipping and any other costs.
This warranty does not cover accidental damage, abuse, or improper use of equipment. "Improper use" includes, but is not limited to, the operation of the machine with inadequately treated water and with an inadequate water supply. Any and all damage resulting from inadequate water treatment is expressly excluded from the coverage of this warranty. Read "SLAYER Water Treatment Requirements" in the User Manual for information about water-related issues.
Damage resulting from improper installation of equipment is expressly excluded from this warranty.
Warranty coverage does not include parts that are subject to normal wear and tear, as determined by PCG. These include, but are not limited to, shower screens, portafilter gaskets, expansion or anti-suction valves, and Preventative Maintenance parts. Warranty coverage excludes glass or plastic parts.
This warranty will immediately expire if you or a third party performs faulty maintenance, excessive use, or neglect of necessary service. This will include any instances in which, following the occurrence of a defect, failure to immediately take all suitable measures to limit damage to the equipment and/or fail to provide PCG with an opportunity to remedy the defect.
PCG's sole responsibility and liability under the warranty set forth herein is limited to, in PCG's sole discretion, repair or replacement of defective parts. Unless otherwise specified in writing, this excludes labor, shipping, and any other costs.
To the fullest extent permitted by applicable Washington State (USA) laws, the warranty set forth herein is limited to the original purchaser of the equipment. PCG does not, directly or indirectly, offer any warranty to any other person, unless otherwise agreed in writing.
Except as expressly provided herein, all goods are provided to you as they are. PCG disclaims all representations and warranties, whether expressed or implied, including warranties of title, non-infringement, merchantability, and fitness for a particular purpose.
Warranty Claims must be authorized by Pro Coffee Gear prior to repair or remedial action.
Brand covered by this warranty: Slayer
Vitrifrigo equipment purchased through Pro Coffee Gear (“PCG”) is warranted against defects in materials or workmanship for up to three (3) years from the date of purchase, subject to the terms and conditions outlined below.
Year 1: Parts and labor coverage
Year 2: Parts-only coverage (labor excluded)
Year 3: Compressor parts-only coverage (labor excluded)
Labor coverage applies only during the first twelve (12) months and only after inspection and approval by Vitrifrigo. All covered labor must be performed by a Vitrifrigo-authorized service center. Labor, diagnostics, and service costs are excluded after the first year.
Warranty coverage is limited, at the manufacturer’s discretion, to the repair or replacement of defective Vitrifrigo-manufactured parts only. This warranty does not include removal or reinstallation labor, cabinetry or millwork, or any modifications required to access the unit.
Warranty coverage requires proper installation, use, and maintenance in accordance with manufacturer guidelines. If an authorized service center determines that a failure is the result of improper installation, installation-related issues, or conditions related to the boat, vehicle, cabinetry, or surrounding environment, the repair, diagnostics, and parts will not be covered under warranty. In such cases, the customer is responsible for all associated labor and parts costs.
This warranty does not cover damage resulting from misuse, abuse, accidental damage, neglect, lack of maintenance, power surges, improper installation, unauthorized repairs or modifications, or normal wear and tear.
All warranty claims must be authorized prior to repair. Warranty coverage may be void if repairs or attempted repairs are performed without authorization or if Pro Coffee Gear or Vitrifrigo is not given the opportunity to inspect and resolve the issue.
This warranty applies only to the original purchaser and is subject to the manufacturer’s full warranty terms and conditions. Liability under this warranty is limited solely to the repair or replacement of defective parts and does not extend to incidental or consequential damages.
Pro Coffee Gear provides online technical support to help diagnose issues and determine next steps. However, we are not an on-demand service provider, and warranty coverage typically applies to parts only unless stated otherwise.
Tech Support: tech@procoffeegear.com
(512) 920-0493
Customer Service: info@procoffeegear.com
(737) 232-7902
