Pre-install and install support

After purchase, you will receive a link you can use to book time with our technical team. This time is most frequently used to review your install preparation, to have time reserved in case your installer has any questions while putting equipment into service, and general questions about how to be successful using the equipment.

Ongoing Support

Our expert team is here to support you if you run into any surprises when operating your equipment. This ranges from general barista questions to helping you debug any issues you encounter with the equipment. Our clients find this service invaluable as it helps them avoid expensive technician bills when the issue they were facing was surprisingly simple to solve.

Equipment Strategy

Maintenance intervals and parts support: What's the best way to take care of my equipment? Example: When should I replace burrs and water filtration, again? Taking it to the next level: What should I do next with my coffee program? I think I want to do X, Y, or Z. What equipment and workflows best enables me to be successful?

How and when can I reach Pro Coffee Gear?

Our team is available 10am - 6pm CST Monday through Friday. For fastest service, you will be able to book an appointment with our team. You can also reach out to us via email, phone call, or even text! General queries will be responded to based on issue severity and warranty status.

Technical Triage

When something goes wrong with your equipment, it can be hard to know how severe it is, or what to do next. We're here to help you decide what to do next and provide technician recommendations as needed. Namely, whether it's likely something simple you can fix yourself or if you need a technician onsite to repair. Since most questions can be solved in less than 10 minutes, having the option for a second opinion can be enormously valuable.

Equipment Strategy

Maintenance intervals and parts support: What's the best way to take care of my equipment? Example: When should I replace burrs and water filtration, again? Taking it to the next level: What should I do next with my coffee program? I think I want to do X, Y, or Z. What equipment and workflows best enables me to be successful?

How and when can I reach Pro Coffee Gear?

Our team is available 10am - 6pm CST Monday through Friday. For fastest service, you will be able to book an appointment with our team. You can also reach out to us via email, phone call, or even text! General queries will be responded to based on issue severity and warranty status.

Warranty

Pro Coffee Gear 3-Year Home Warranty (Parts & Labor)The Pro Coffee Gear (“PCG”) 3-Year Home Warranty provides coverage for the replacement of defective parts and authorized labor for up to three (3) years from the date of purchase when the equipment is used in a residential (non-commercial) setting. All warranty labor is performed exclusively by PCG. If a warranty claim is approved, the equipment must be returned to PCG for inspection, evaluation, and repair at PCG’s discretion.This warranty covers parts and labor deemed defective by PCG. Shipping to PCG, expedited shipping services, and any additional costs are excluded.To maintain warranty...

Pro Coffee Gear 3-Year Home Warranty (Parts & Labor)

The Pro Coffee Gear (“PCG”) 3-Year Home Warranty provides coverage for the replacement of defective parts and authorized labor for up to three (3) years from the date of purchase when the equipment is used in a residential (non-commercial) setting. All warranty labor is performed exclusively by PCG. If a warranty claim is approved, the equipment must be returned to PCG for inspection, evaluation, and repair at PCG’s discretion.

This warranty covers parts and labor deemed defective by PCG. Shipping to PCG, expedited shipping services, and any additional costs are excluded.

To maintain warranty coverage, equipment must be properly installed, operated under normal residential conditions, and maintained in accordance with manufacturer maintenance and water quality guidelines. This warranty does not cover accidental damage, neglect, external events such as power surges, fire, or flooding, or parts subject to normal wear and tear, including but not limited to gaskets, seals, screens, and other consumable components.

Equipment used in a commercial or non-residential setting is not eligible for the PCG 3-Year Home Warranty. Commercial use is covered under Pro Coffee Gear’s 1-Year Commercial Parts Warranty, which provides replacement of parts found to be defective in materials or workmanship for up to twelve (12) months from the date of purchase. Labor, shipping, and service-related costs are excluded under the commercial warranty.

This warranty does not cover accidental damage, abuse, external events such as power surges, fire, or flooding, or parts subject to normal wear and tear, including but not limited to gaskets, seals, screens, and other consumable components.

Warranty coverage will be void if unauthorized service is performed or if PCG is not given the opportunity to evaluate and remedy the issue prior to repair. PCG’s sole responsibility under this warranty is limited, at its discretion, to the repair or replacement of defective parts. This warranty applies only to the original purchaser and only to defects in materials or workmanship, and does not extend to any additional services, costs, or damages beyond those expressly stated above.

Returns

30-Day Returns – Standard Policy
If your purchase doesn’t meet your needs, returns are accepted within 30 days of delivery. Returned equipment must be in the same condition as received and is subject to inspection upon arrival. Items showing signs of use, damage, or missing components may be subject to additional fees. A 20% restocking fee applies to espresso machines, brew equipment, and grinders. This fee helps cover inspection, testing, and restocking once the item is received. Customers are responsible for return shipping and any associated costs. All returns must be shipped back to our facility in Austin, Texas. For full terms, conditions, and eligibility details, please review our complete returns policy.

SPECIFICATIONS

Manufacturer

ECM

ECM Bottomless Portafilter Olive Wood