This machine lets you know it’s professional. The packaging is beautiful, they have provided everything you need to be successful along with an authentication certificate. I figured out how to put it together following the instructions and played with the arm quite a bit. There’s definitely a learning curve to this. It’s a substantial weight but I easily picked it up and moved it around. I am waiting on a tamper to really hone my skills but so far, following their learned instructions, I have made a few smooth and tasty shots. Very high end machine of undeniable quality and the results show it. Sits on the counter with graceful style. So happy to enjoy the benifits of superb design. HIGHLY RECOMMENDED