Shipping & Returns policies | Pro Coffee Gear

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ProCoffee Gear - Shipping Policy

30-Day Returns

Standard Returns: Returns are accepted if initiated by the buyer within 30 days of receipt. Returned equipment must be in the same condition as received per our inspection or else dockages may be incurred. A 20% restocking fee applies to espresso machines, brew equipment and grinders; this covers subsequent physical and mechanical inspection, additional setup/testing, and restocking post receipt. Buyer is responsible for return shipping to our facility (located in Austin, Texas), along with any associated costs that may be incurred.

Cancellations: Orders may be cancelled prior to shipment. Canceled orders above $300 are subject to a 4% convenience fee. This covers card processing fees. Orders that have been dispatched are subject to our Standard Return provisions, excluding special orders. Special Orders cannot be cancelled.

Made-to-order items:
Customized or made-to-order equipment cannot be returned as they are fabricated specifically to a client’s order.

Free Shipping & Exclusions

Domestic Delivery: Free shipping within the contiguous United States, extra fees will be calculated for outer regions (AK, HI, etc). 

International Delivery: Freight shipments will be quoted once an order is submitted. These orders are dispatched after these charges are invoiced and paid. Smaller packages may be quoted at check-out.

Time to arrive: Most items arrive within 1-2 weeks.

Dispatch estimates are provided on the product page. A summary of typical shipment timelines are below

New Espresso Machines and commercial equipment
New machines that are in stock at our warehouse or manufacturer warehouses are typically bench tested, packaged and dispatched within one week. These items typically arrive within one week of shipping. Please reference the estimate on the product page for the most accurate estimates. Espresso machines ship freight, which typically requires up to a week for delivery.

Renewed Espresso Machines
Renewed machines typically dispatch within three business days. Espresso machines ship via freight and can take up to one week to deliver within the U.S. Delivery can take longer when shipped internationally due to scheduling logistics and customs.

Backorder or made-to-order machines
Custom equipment or equipment on backorder will have longer lead times, which are often referenced on the espresso machine’s product page. While it’s rare, if you place an order that appears in stock but is actually on back order, we will contact you and provide a delivery estimate. You’re welcome to receive a refund or proceed with the order at that time. Please contact us for the latest information.

Other products
All other products ship the next business day unless otherwise stated on the item’s product page. Shipping estimates will be provided at check-out.

Damaged Merchandise: We’ll make it right - but please let us know within 3 days.

So please inspect your order prior to signing for your package. Note any damage on the package with the carrier and call or email us to report any damage immediately. All damage claims must be started within 3 days of receipt. Retain all original packaging, including labels for inspection by carrier.